E-Bike Point Privacy Policy — Effective from 1 March 2026. This Policy explains how Lemone Tree Development d.o.o. processes personal data for E-Bike Point services. We process only the personal data needed to provide and support E-Bike Point services. We may update this Policy when our services or data practices change.

Data controller: Lemone Tree Development d.o.o., trading as E-Bike Point. Registered address: Brsečinska 2, 20000 Dubrovnik, Croatia. OIB: 11852890547. Privacy enquiries: info@bistrobacchus.com. For privacy questions or requests, contact Lemone Tree Development d.o.o. at info@bistrobacchus.com or +385 99 617 9939.

Depending on how you book or contact us, information may include your name, email address, phone number, booking details and messages. At collection, staff check the renter’s identity document. The renter enters personal details into the rental agreement; E-Bike Point does not retain a copy of the identity document. Card payments for bookings made in advance through the E-Bike Point app are handled via Wise.

The app is operated by Lemone Tree Development d.o.o. We process the booking information required to provide the rental and take payment. The app collects your first and last name, email address, phone number and gender. A one-time password (OTP) sent to your phone number is used to verify sign-in. The app does not collect or record your GPS location or ride routes.

Potential purposes include responding to enquiries, arranging and providing rentals, managing payments and accounting, handling safety or damage reports, and meeting legal obligations. Marketing messages should be sent only where a valid legal basis exists and any required consent has been obtained.

We use information to answer enquiries, manage e-bike reservations and rentals, process payments and refunds through Wise, handle safety or damage reports, and meet legal obligations. We do not currently send promotional messages.

Card payments for advance reservations are handled by Wise. Google Analytics receives website usage data. Hosting and technical service providers may process information needed to operate the website and app. Additional recipients or international transfers must be disclosed where applicable.

The signed rental agreement contains the guest’s full name, phone number, signature and rental date and is kept for one month. At pickup, staff check and temporarily hold one original identity document (identity card, driving licence or passport) as security until the bike is returned; no copy is made or retained. App account profile data is deleted or anonymised within 15 days after a deletion request, except where retention is required by law or necessary for legal claims. Enquiry data is kept only as long as reasonably necessary for its purpose. Accounting records are retained for the period required by law.

The website uses Google Analytics to understand how visitors use the site. Cookie preferences can be managed through the consent controls shown on the website. This policy should be updated if analytics or advertising tools change.

Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your data, object to processing and withdraw consent where processing relies on consent. Contact us at info@bistrobacchus.com to make a request. You may also lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

You may contact the Croatian Personal Data Protection Agency (AZOP) at https://azop.hr/.